Shipping & Returns
1. Shipping Areas
We offer shipping within the United Kingdom (GB). We do not currently ship to international destinations outside of the UK.
We offer shipping within the United Kingdom (GB). We do not currently ship to international destinations outside of the UK.
2. Shipping Methods
- Standard Shipping: We use reputable courier services for standard shipping. Delivery typically takes 2-5 business days from the date of dispatch.
- Express Shipping: For urgent orders, we offer express shipping with delivery within 1-2 business days (available for select areas). Express shipping costs are higher and will be displayed at checkout.
3. Order Processing
- Orders placed before 2:00 PM (GMT) on a business day will be processed and dispatched within 1-2 business days.
- Orders placed after 2:00 PM (GMT), on weekends, or public holidays will be processed on the next business day.
- Prescription orders may take additional time for verification with the prescriber, if necessary.
4. Shipping Costs
- Shipping costs are calculated based on the weight and size of your order, the shipping method selected, and your delivery address.
- Shipping costs will be clearly displayed at checkout before you complete your order.
- We may offer free standard shipping on orders over a certain value (as specified on our website from time to time).
5. Prescription Medication Shipping
- Prescription medications require a signature upon delivery. A person aged 18 or over must be present to receive the delivery.
- We may contact you to arrange a suitable delivery time for prescription medications.
- Prescription medications are shipped in secure, discreet packaging to protect your privacy.
6. Shipping Restrictions
- Certain products, such as controlled substances, refrigerated medications, and hazardous materials, may have additional shipping restrictions or require special handling. We will notify you if your order contains such products and advise on shipping options.
- We reserve the right to restrict shipping to certain areas if delivery is not feasible or poses a risk to product integrity.
7. Order Tracking
Once your order is dispatched, we will send you a confirmation email with a tracking number and instructions on how to track your delivery through the courier’s website.
Once your order is dispatched, we will send you a confirmation email with a tracking number and instructions on how to track your delivery through the courier’s website.
8. Delivery Issues
- Delayed Delivery: If your order is delayed beyond the estimated delivery time, contact us at +44 7365 462894 or aurangzeb5yousaf@outlook.com. We will investigate with the courier and provide updates.
- Lost or Damaged Packages: If your package is lost or damaged during shipping, notify us within 48 hours of the estimated delivery date. For lost packages, we will work with the courier to locate it or arrange a replacement/refund. For damaged packages, provide photos of the damage and packaging, and we will arrange a replacement or refund.
- Undelivered Packages: If a package is returned to us as undeliverable (e.g., incorrect address, no one available to sign), we will contact you to arrange redelivery (with additional shipping costs) or issue a refund (less original shipping costs).
9. Temperature-Sensitive Products
Temperature-sensitive medications and products are shipped with appropriate packaging (e.g., cool packs) to maintain their integrity during transit. We cannot guarantee product stability if delivery is delayed due to circumstances beyond our control.
Temperature-sensitive medications and products are shipped with appropriate packaging (e.g., cool packs) to maintain their integrity during transit. We cannot guarantee product stability if delivery is delayed due to circumstances beyond our control.
10. Changes to Shipping Policy
We may update our Shipping Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of our shipping services constitutes acceptance of the updated policy.
We may update our Shipping Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of our shipping services constitutes acceptance of the updated policy.