Privacy Policy

1. Introduction
ISLINGTON PHARMA LIMITED (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you use our services, visit our website, or interact with us in any way. By engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Identification Information: Name, address, email address, telephone number, date of birth, and other contact details provided by you.
Health Information: Details of your prescriptions, medical conditions, allergies, and medication history necessary for dispensing and providing pharmaceutical services.
Financial Information: Payment card details, bank account information, and transaction records when you make purchases or pay for services.
Website Usage Data: IP address, browser type, operating system, pages visited, time spent on the website, and other usage statistics collected through cookies and similar tracking technologies.
Communications Data: Records of your communications with us, including emails, phone calls, and in-person interactions.

3. Legal Basis for Processing
We process your personal information based on the following legal grounds:

Performance of a contract with you, such as dispensing prescriptions or fulfilling orders.
Compliance with legal obligations, including maintaining prescription records and reporting as required by pharmaceutical regulations.
Your consent, which you may withdraw at any time (where processing is based on consent).
Our legitimate interests, such as improving our services, preventing fraud, and communicating with you about relevant products and services.

4. How We Use Your Information

To dispense prescriptions accurately and provide pharmaceutical services.
To process payments for products and services.
To communicate with you regarding your orders, prescriptions, appointments, and queries.
To maintain your patient records in compliance with legal and regulatory requirements.
To provide personalized advice and recommendations based on your health needs.
To improve our website, services, and customer experience.
To detect and prevent fraud, illegal activities, or breaches of our terms and conditions.
To send you marketing communications about our products and services (where you have given consent).

5. Disclosure of Your Information
We will not disclose your personal information to third parties except in the following circumstances:

To healthcare professionals (e.g., doctors, nurses) when necessary for the provision of your healthcare, with your consent or as required by law.
To payment processors and financial institutions to process payments.
To courier and delivery services for shipping your orders.
To regulatory authorities, law enforcement agencies, or courts when required by law, court order, or to comply with legal obligations.
To service providers who assist us in operating our business (e.g., IT support, data storage providers), provided they agree to protect your information and only use it for the purposes specified by us.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, encryption of sensitive data, access controls, and regular security audits. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements (e.g., prescription records must be retained for 7 years as per UK law), resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights
You have the following rights regarding your personal information:

Right of Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You may request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing: You may request that we restrict the processing of your personal information in specific situations.
Right to Data Portability: You may request that we transfer your personal information to another organization in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we process your information based on your consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section of our website. We will respond to your request within one month of receipt.

9. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that collect information about your usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can manage cookie settings through your browser, but disabling cookies may affect the functionality of our website. For more details, please refer to our Cookie Policy (if applicable).

10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: aurangzeb5yousaf@outlook.com
Phone: +44 7365 462894
Address: North Road, London, N7 9GL, GB